Shipping Policy
Thank you for shopping with TJ’s Mixed Beauty! Below is everything you need to know about how we ship your orders.
1. Processing Times
All orders are processed within 1-2 business days.
Orders are not shipped on weekends or holidays.
If we experience unusually high order volume, processing may be delayed. We’ll notify you of any major delays.
2. Shipping Rates & Delivery Estimates
Shipping charges will be calculated and displayed at checkout.
Estimated delivery times:
-
Standard Shipping: 5–10 business days
-
Expedited Shipping: 2–4 business days
-
International Shipping: 7–21 business days
Delivery times may vary depending on carrier delays, customs, or weather.
3. International Shipping
We offer worldwide shipping to most countries.
Please note:
-
Customs fees, import taxes, and duties are the responsibility of the customer.
-
Delivery times may be extended due to customs processing.
4. Order Tracking
Once your order ships, you’ll receive an email with a tracking number.
Please allow up to 24–48 hours for tracking information to update.
5. Incorrect Address
Customers are responsible for entering the correct shipping address.
If a package is returned due to an incorrect or incomplete address, you may be responsible for reshipment fees.
6. Lost or Stolen Packages
Once an order is marked as delivered, we are not responsible for lost or stolen packages.
If this happens, we recommend:
-
Checking with neighbors
-
Contacting the carrier directly
-
Reaching out to us so we can help however we can
7. Damaged Packages
If your order arrives damaged:
-
Take photos of the item and packaging
-
Contact us within 30 days
We will arrange for a replacement or refund depending on the situation.
8. Shipping Restrictions
Some items may not be available for certain countries or regions due to customs regulations or carrier limitations.
9. Contact Us
If you have any shipping questions, we’re here to help:
TJ’s Mixed Beauty
Email: help@tj’smixedbeauty.com